Return and Refund Policy

"Every Pawzluxe item is personalized and made to order just for you. Because each piece is custom-produced, we cannot accept returns or exchanges for change of mind or buyer's remorse. Please review your design, spelling, photos, and options carefully before ordering. If something arrives damaged, defective, or incorrect, we'll make it right. See the details below."

Our 30-Day Guarantee on Damaged, Defective, or Incorrect Items

We stand behind the quality of every product. If your item arrives damaged, defective, or different from what you ordered, contact us within 30 days of delivery and we'll fix it fast.

To start a claim, email support@pawzluxe.com with:

• Your order number
• Clear photos of the item and the packaging (if damaged)
• A short description of the issue

We'll review and arrange a free replacement or a full refund. In most cases you won't need to ship anything back.

Non-Returnable Items

Because they are made to order, the following cannot be returned or exchanged:

• Personalized or custom products (name, photo, or other customization)
• Items returned for change of mind or buyer's remorse
• Items with personalization errors caused by information the customer submitted incorrectly (please double-check spelling and details at checkout)

Order Changes & Cancellations

Need to change or cancel your order? Contact us within 12 hours of placing it and we'll do our best to help. Once production has started, customized orders can no longer be modified or canceled.

Refunds

Once your replacement or refund is approved, refunds are issued to your original payment method within 5–10 business days. Your bank or card provider may need additional time to post the credit. If more than 15 business days have passed since your refund was approved and you still haven't received it, please contact us at support@pawzluxe.com.

Questions?

We're here to help. Email support@pawzluxe.com and we'll reply within 24 hours on business days.